At “Zizania” we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what data we collect, how we use it and what your rights are, in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and Greek law.
1. Data controller
The controller of your data is:
Koin.S.Ep. “ZIZANIA”
Registered office: Moria 81100, Lesvos, Greece
VAT number (AFM): 996960706
Phone: 6943098288
Email: info@zizania.gr
2. What data we collect
Depending on how you interact with our store, we may collect:
- Identity and contact details: full name, email, phone, shipping and billing address.
- Order details: products purchased, order history, shipping and payment method.
- Tax details: if you request an invoice, VAT number and tax office.
- Account details: if you create an account, your username and password (encrypted).
- Communication data: the messages you send us through the contact forms.
- Technical data: IP address, browser type and browsing data via cookies.
3. Purposes and legal bases of processing
- Fulfilling your order (management, shipping, payment, support). Legal basis: performance of a contract.
- Issuing documents and tax compliance. Legal basis: legal obligation.
- Responding to requests and communication. Legal basis: legitimate interest or consent.
- Operating and improving the site, statistics. Legal basis: consent (for non essential cookies).
4. Recipients of the data
We do not sell or rent your data. We share it with third parties only when necessary to fulfil your order or due to a legal obligation:
- Payment providers (Stripe, PayPal) for the secure processing of card payments.
- Postal service provider (ELTA) for the delivery of your order.
- Hosting provider of the site, where data is stored securely.
- Google for Google Maps (map) and Google Analytics (traffic statistics) services.
- Competent authorities where required by law.
5. Cookies
The site uses cookies for its proper operation (e.g. keeping your cart and login active) as well as for statistics through Google Analytics. Essential cookies are necessary for the operation of the store. For non essential cookies (e.g. statistics) we ask for your consent. You can manage or disable cookies through your browser settings.
6. Retention period
We retain your data for as long as necessary for the purposes described above. Order data and tax documents are kept for as long as tax law requires. Your account data is kept for as long as the account remains active.
7. Your rights
Under the GDPR you have the following rights:
- Right of access to your data.
- Right to rectification of inaccurate data.
- Right to erasure (“right to be forgotten”).
- Right to restriction of processing.
- Right to data portability.
- Right to object to processing.
- Right to withdraw consent at any time.
To exercise any of the above rights, contact us at info@zizania.gr. We will respond to your request within the time limits set by law.
8. Data security
We take appropriate technical and organisational measures to protect your data from unauthorised access, loss or misuse. The connection to the site is encrypted (SSL/HTTPS).
9. Complaint to the authority
If you believe that the processing of your data violates the law, you have the right to lodge a complaint with the Hellenic Data Protection Authority (www.dpa.gr).
10. Contact
For any question regarding this Privacy Policy:
Email: info@zizania.gr
Phone: 6943098288
Address: Moria 81100, Lesvos, Greece